About me.

Transforming businesses

Hi, I’m Sherri,

As an Executive with over 15 years spent in the Telecommunications (CPaaS / omnichannel) and Customer Service industries, and as a full-stack and T-shaped leader, my experience spans general management of small to large-size organizations. Throughout my career I’ve touched on all aspects of running a business; with a focus on leadership, change management, process improvement, HR and employee journey, business operations and strategy, customer excellence, key account project management, and product development.

My passion for operational execution, technology, and the development of high-growth companies is the catalyst for my career. I thrive when applying employee journey and customer success to assist brands in building stronger customer relationships, making clients more accessible, driving traffic to their business, generating leads and helping provide exceptional customer service.

Having led various teams with a focus on individual development and team success, while driving profitability, I bring to the table extensive hands-on experience in corporate environments, customer service and leadership expertise.

What you need to know about me:

I've managed a variety of Fortune 500 client accounts, allowing me the opportunity to forge lasting partnerships and relationships.
I’m a critical thinker and creative problem solver who will always have the client experience and CSAT in mind.
As a leader and cultural ambassador, my primary focus will always centre around creating a great work environment where amazing people can thrive and love what they do.
I’ve led teams 20 to 250 in size; both in-office and remote across Canada - and pioneered a national team within a company that grew to 4,500 worldwide in less than 5 years.
I pride myself on delivering projects on time, within budget, and with high customer satisfaction.
I thrive in a fast-paced environment - both start-up and corporate - but lean towards the ever-changing world of a startup.
I'm exceptionally attention to detail-oriented, curious and process-driven.
I love a great UI and UX. Design is a passion I can't ignore.
I'm fluent in French, understand Spanish, learning Swedish, and am highly influenced by multicultural and international markets.

Fields of expertise include; Telecommunications, Marketing, Design, Event Management, and Retail.

Sherri Warren

Full-Stack T-Shaped Business Professional & Entrepreneur

What People are Saying…

"As a senior leader in the Americas, I had the pleasure of working closely with Sherri for for the past eight years. Her focus, passion and deep commitment to the business is what helped to drive meaningful success in Canada. I was always impressed by Sherri’s ability to handle even the most challenging clients effortlessly. That skill takes years to develop, and something hard to teach, but came perfectly naturally to her. Sherri always was invested in building a strong culture for all teammates around her – that investment, created a fun work environment that employees wanted to be a part of and thrived in. A key to good performance is a motivated team and good culture, and that is exactly what Sherri personified!"

Petter Bengtsson
Head of Sales E&M North America at Sinch
“Sherri is one of the most talented leaders I know – from being incredibly well-organized to her compassion and empathy that creates a supportive environment for teammates across the spectrum. Sherri is deeply skilled not only in management-related complex issues, but she has a very strong-anchored understanding of the People dynamics of any situation, including her ability to engage teams towards high levels of performance and productivity. It has been my sincere pleasure to have worked with Sherri for 3+ years while at Sinch, and who knows, maybe our paths will cross again in the future. Best of luck to you, Sherri, on your continued career journey!”

Todd Pouwels - SPHR, SHRM-SCP
People & Culture | E&M N. America | Global Product | Global M&A at Sinch
"Sherri is not only a great business advisor, but also a creative genius. She helped us transform our product from good to awesome. She showed us how to enhance MyLnker and make it irresistible to our target market. She also gave us a stunning visual direction and proposed some exciting features and partnerships. She was a pleasure to work with, as she grasped our product and company needs quickly and effortlessly."

Daniela Borrego
Project Manager at MyLnker / People Connection
“I have worked closely with Sherri over the last 10 years and her calm and efficient manner, attention to detail and collaborative working stands out. She understands the needs of the customer and is always focused on this to create a win – win. I would recommend connecting with Sherri for your business, customer or employee’s needs.”

Neil Warner
VP Customer Experience at Sinch
"I had the pleasure of working with Sherri while she was the General Manger for Sinch Canada. Sherri is a true servant leader; she actively listens to understand any challenge and removes the barriers ensuring projects and people are successful. Sherri is the kind of leader that inspires teams to tackle each opportunity knowing they have the support necessary to deliver excellence to clients, the business and their career goals."

Heather Garand
Director, Sales - Sinch Canada
"It is with great sadness that learnt that you were leaving your current employer, Sinch. Working with you and for you was not only a pleasure, it was a luxury. I dream of the day where I could limit myself to servicing only clients that would be as organized, as professional, as passionate, as collaborative and most importantly, as respectful as you have been. It was like working with a teammate. Thank you for all wonderful mandates.”

Jean-René Paquette (Paquette & Associés)
https://www.paquette.legal
"Sherri is one of the most motivated and talented business consultants I’ve ever worked with! She is always creative, attentive to detail, and consistent in meeting deadlines. After presenting our project (MyLnker) and the direction we wanted to take, Sherri delivered incredibly good designs and advice that exceeded all our expectations. Sherri is up to date on all aspects of the industry and helped us implement very useful tools for our product that we didn’t even know about. If you have the opportunity to work with Sherri, I say go for it! You are guaranteed an enjoyable and productive experience."

Carlos Acosta
Commercial Director at MyLnker/People Connection
“Working alongside Sherri she has brought such dedication to ‘get it done for the client’. Her professionalism and business acumen is stellar to enable timely success with the people she is working with. She has been a trusted advisor that clients and teams rely on everyday and she relieves the stressors with her amazing ability to manage the unmanageable sometimes.”

Heather Share
Product Adoption Manager at Sinch
"I had the pleasure of working with Sherri who played a key role in building a strong and cohesive work culture, which fostered a positive and productive environment for everyone. Sherri is a natural leader who motivated and inspired the team to achieve great results! Her organizational skills are second to none and helped her manage multiple projects and priorities flawlessly. Further, Sherri is always able to expertly navigate difficult client situations with tact and professionalism – not always an easy task! Her passion for people is clear and she has a unique ability to connect with others. I can truly say it was a great experience working with Sherri!"

Alexa Davidovic
Senior Account Director Sinch Canada
"I had the pleasure of working with Sherri for the past 3 years and her ability to plan a strategy and make sure that it’s implemented accurately has contributed immensely to her success. Sherri’s relationships with customers have succeeded because she always goes above and beyond to manage mutual success. Sherri is an amazing leader and she was always someone I knew I could rely on with any operational related challenges. It’s my absolute pleasure to recommend working with her."

Farah Berahman
Senior Service Delivery Manager at Sinch Canada
"I loved working with Sherri. I can feel her passion and experience through her work. The transparency and explanation of her feedback made the job easier for our team. It has been a pleasure to meet and work with her and I would love the opportunity to work with her again."

Victoria Salazar
UX/UI Designer at MyLnker / People Connection